Privacy Policy

Meal Prep Zone respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Meal Prep Zone (“Meal Prep Zone,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you use our websites, software platform, business directory, forms, and related services.

Meal Prep Zone operates from Quebec, Canada.

1. Information We Collect

Depending on how you interact with Meal Prep Zone, we may collect information such as:

• name;
• email address;
• telephone number;
• business name and business information;
• account and login information;
• billing and subscription information;
• information submitted through contact, inquiry, review, claim, or registration forms;
• information related to businesses listed in the Meal Prep Zone Directory;
• communications you send to us;
• usage information, including pages viewed, interactions, device information, browser information, and similar technical data.

Payment card information may be processed directly by our payment providers. Meal Prep Zone does not need to store full payment-card details.

2. Meal Prep Business Customers

Businesses using the Meal Prep Zone software may provide information about their own customers, orders, subscriptions, menus, deliveries, or other business activities.

When Meal Prep Zone processes personal information on behalf of a business customer, that business remains responsible for determining how and why it collects and uses its customers' information and for complying with its own privacy obligations.

Meal Prep Zone uses such information to provide and operate the services requested by the business customer.

3. Directory Information

The Meal Prep Zone Directory may contain information about meal prep businesses obtained from:

• the business itself;
• business owners or authorized representatives;
• publicly available business websites;
• publicly available business profiles or directories;
• other legitimate public sources.

Directory information may include business names, websites, telephone numbers, locations, service areas, social-media profiles, meal categories, photographs, and other business-related information.

Businesses may claim their listing and request corrections or updates.

4. How We Use Information

We may use information to:

• create and manage accounts;
• provide and operate Meal Prep Zone services;
• process subscriptions and payments;
• manage business listings and claims;
• respond to questions and contact requests;
• deliver customer inquiries to listed businesses;
• provide account verification and password-reset emails;
• manage reviews and other directory activity;
• provide analytics and reporting;
• improve our websites, software, and user experience;
• detect abuse, fraud, or security issues;
• communicate important service information;
• send marketing or promotional communications where permitted;
• comply with legal and regulatory obligations.

We seek to limit collection and retention to information reasonably necessary for identified purposes.

5. Cookies and Analytics

Meal Prep Zone may use cookies and similar technologies to:

• maintain sessions;
• remember preferences;
• protect forms and accounts;
• understand website usage;
• measure marketing performance;
• improve our services.

We may use third-party analytics and security services, including tools such as Google Analytics when enabled.

You may be able to control certain cookies through your browser or through any cookie-preference controls made available on our website.

6. Service Providers

We may use trusted service providers to operate Meal Prep Zone, including providers for:

• cloud hosting and storage;
• email delivery;
• payment processing;
• scheduling;
• analytics;
• fraud and security protection;
• communications and technical infrastructure.

These providers may process information only as necessary to provide their services to us, subject to their applicable agreements and policies.

Personal information may be processed or stored outside Quebec or Canada. When we use external service providers, we take reasonable measures appropriate to the circumstances to protect personal information.

7. Sharing of Information

We do not sell personal information to advertisers.

We may disclose information:

• to service providers supporting our operations;
• when necessary to provide a service requested by you;
• between a customer and a business when an inquiry is intentionally submitted;
• with your consent;
• when required by law;
• when reasonably necessary to investigate fraud, abuse, security incidents, or violations of our terms;
• as part of a legitimate business restructuring, sale, merger, or transfer, subject to appropriate safeguards.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

No online service or storage system can guarantee absolute security.

9. Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• maintain business and transaction records;
• resolve disputes;
• enforce agreements;
• meet legal obligations;
• protect the security and integrity of our services.

Information may then be deleted, anonymized, or securely disposed of as appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• ask questions about how your information has been used or disclosed;
• withdraw consent where consent is the applicable legal basis, subject to legal or contractual limitations;
• request portability of certain computerized personal information where applicable;
• request cessation of dissemination or de-indexing in circumstances provided by law.

Requests can be sent to the Privacy Officer using the contact information below.

11. Communications and Unsubscribe Requests

You may unsubscribe from promotional or outreach communications using the unsubscribe mechanism provided in the applicable message.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related communications, such as account verification, password resets, billing notifications, or responses to requests you initiate.

12. Children's Privacy

Meal Prep Zone is intended for businesses and general adult users and is not designed for children to create business accounts or purchase services independently.

We do not knowingly seek to collect personal information from children for these purposes.

13. Third-Party Websites

Our websites may link to external websites and services.

Meal Prep Zone is not responsible for the privacy practices, security, or content of third-party websites. You should review the applicable policies of those services.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through other reasonable means where appropriate.

15. Privacy Contact

Questions, privacy requests, or concerns may be directed to:

Privacy Officer
Meal Prep Zone
Quebec, Canada
info@mealprepzone.com